Stress-Free IT Management, 24/7
Why Proactive IT Management?
- 67 % of unplanned downtime is still preventable.
- Cyber-attacks cost SMBs an avg ₹2.4 Cr per incident.
- Each 1-hour outage can drain up to ₹1 L in lost productivity.
Bottom line: reactive “break-fix” support is slow, risky, and expensive. Our proactive model flips the script.
Our 5-Step IT Management Framework
(Use a horizontal timeline or numbered accordion)
Step | What We Do | Key Deliverables |
1. Assess | Run a 360° systems & security audit. | PDF risk report, asset inventory, priority roadmap. |
2. Stabilise | Patch, upgrade and migrate critical workloads to eliminate single points of failure. | Zero-downtime migration plan, updated documentation. |
3. Secure | Deploy multi-layer security: EDR, MFA, least-privilege policies, 24/7 SOC monitoring. | Incident-response plan, compliance gap analysis. |
4. Optimise | Tune servers & cloud spend, automate backups, implement DevOps pipelines. | Cost-saving report, performance dashboard. |
5. Evolve | Quarterly strategy workshops to align IT with new business goals. | Road-map refresh, executive briefing deck. |
Service Inclusions (What You Get)
- Unlimited Help-Desk: 6-minute avg response via phone, Slack, or portal.
- 24/7 Monitoring & Patching: Windows, Linux, macOS, network devices.
- Cloud & Hybrid Support: AWS, Azure, GCP, on-prem VMs.
- Security Stack: EDR, SIEM, weekly vulnerability scans, phishing-sim training.
- Backup & DR: Off-site, encrypted, tested monthly.
- Quarterly Business Reviews (QBRs): metrics, ROI, roadmap.
(Add icons for each item.)
Tool Stack We Trust
Category | Tools |
Monitoring & RMM | Atera, PRTG, Zabbix |
Security | CrowdStrike Falcon, FortiGate, SentinelOne |
Cloud | AWS CloudWatch, Azure Monitor |
Backup | Veeam, Acronis Cyber Protect |
Collaboration | Slack, MS Teams, Freshdesk |
Success Metrics We Track
- Uptime: ≥ 99.99 %
- MTTR (Mean Time to Resolution): < 40 min
- First-Contact Fix Rate: ≥ 90 %
- Cost Savings: target 20–30 % cloud-spend reduction Y1
- Customer Satisfaction (CSAT): ≥ 4.8 / 5
Engagement Models
Plan | Best For | Monthly Starts At* |
Essentials | Start-ups (≤20 seats) | ₹29,000 |
Growth | SMBs (21-100 seats) | ₹69,000 |
Enterprise | 100+ seats / multi-site | Custom |
*Prices exclude GST. Site visit fees may apply outside Nellore.
Case Snapshot
“Ticket closure time dropped from 24 h to 35 min after switching to SVEN.”
— Anand Rao, COO, FinServe Global
(Replace with a real testimonial once client approves.)
FAQ (Accordion)
- Do you cover both on-prem and cloud?
Yes—hybrid environments are our specialty. - How fast can you onboard?
Typical onboarding is 10 business days after contract sign-off. - Is weekend support included?
Our help-desk is 24/7/365; onsite support can be scheduled as needed. - Which industries do you serve?
Healthcare, finance, retail, logistics, and more—any compliance-focused sector.
